Return & Refund Policy

Effective Date: [11-07-2026]

As Dhazel offers freshly baked and perishable food products, we maintain the following return and refund policy.

Returns

Due to the perishable nature of our products, we do not accept returns once an order has been delivered.

Refunds

Refunds or replacements may be provided only if:

• You receive the wrong product.
• The product is damaged during transit.
• The product is spoiled or unfit for consumption upon delivery.

Customers must report such issues within 24 hours of delivery by providing:

• Order number
• Clear photographs of the product
• Description of the issue

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after delivery
• Incorrect shipping information provided by the customer
• Delayed delivery due to circumstances beyond our control
• Products that have been consumed or improperly stored after delivery

Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

Contact Us

For any questions regarding returns or refunds, please contact:

Dhazel

📞 +91 97501 666888

📧 info@dhazel.co.in

📍 Kaasianna Street, Near Anna Theater, E.K. Valasu, Edayankattuvalasu, Erode, Tamil Nadu – 638011